This Privacy Policy explains how TRENDY LOFT (“we”, “us”, “our”) collects, uses and protects your personal information when you visit or place an order on trendyloft.co.zw.
Last updated: 7 August 2026
Information we collect
When you browse our store or place an order, we may collect:
- Your name, delivery address, email address and phone number, so we can process and deliver your order.
- Details of the products you order, order value and order history.
- Communications you send us, such as enquiries or support messages.
- Technical information such as your IP address, browser type and pages viewed, collected through cookies and similar technologies.
How we use your information
- To process, confirm and deliver your orders, and to collect payment on delivery.
- To contact you about your order, including confirming delivery times.
- To respond to enquiries and provide customer support.
- To handle returns, refunds and complaints.
- To improve our website, products and service.
- To meet our legal and accounting obligations.
Payment information
We operate on a cash-on-delivery basis. Payment is made in person to our delivery agent at the time your order is handed over. We do not collect, process or store card numbers, bank account details or other payment card data on this website.
Who we share information with
We only share your details where it is necessary to run our business, for example with delivery agents and couriers who need your address and phone number to complete a delivery, with service providers who host or maintain our website, and with authorities where we are required to do so by law. We do not sell your personal information.
Cookies
Our site uses cookies to keep items in your shopping cart, remember your preferences and understand how the site is used. You can block or delete cookies in your browser settings, though some parts of the store may not work correctly if you do.
How long we keep your data
Order and transaction records are kept for as long as needed to fulfil the order and to satisfy tax, accounting and legal requirements. Enquiry messages and account details are kept while your account is active or while we still need them to support you.
Security
We take reasonable technical and organisational steps to protect your information against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security.
Your rights
You may ask us to give you a copy of the personal information we hold about you, correct information that is wrong, delete information we no longer need to keep, or stop sending you marketing messages. To make a request, contact us using the details below.
Children
Our store is not intended for children under 16, and we do not knowingly collect their personal information.
Changes to this policy
We may update this policy from time to time. The revised version will be posted on this page with a new “last updated” date.
Contact us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at priscillapamwillie@gmail.com or +263 71 821 2983, or visit our Contact page.